Orders of less than HK$3,000 must be fully paid in advance after confirmation. A deposit of 50% of the invoice amount is required for orders of HK$3,000 or more. The remaining balance of 50% must be settled at least 5 days before delivery. All deposits paid are non-refundable.
Payment can be made in cash, EPS or credit cards (VISA, Master, American Express, Cup, JCB).
Valentine’s Day collection cannot be used in conjunction with Asia Mile and other promotional offers.
Change / Cancellation of Order
No cancellation of order is accepted and all flowers / plants / goods sold are non-exchangeable and non-refundable.
If you wish to change your order, a notification of 24 hours is required for bouquets / baskets; and 2 weeks notice is required for wedding or other floral decoration arrangements.
All orders made by fax / email / online will be confirmed by us within 24 hours. If you do not receive our confirmation within 24 hours, please contact us immediately.
Any order shall be made 7 days in advance to guarantee the availability of the chosen flowers
For any location within the city area, HK$80 will be charged for each delivery order.
For other locations, please refer to below or check with our florist for more details.
Yuen Long, Tin Shui Wai, Tuen Mun, Ma Wan, Tseung Kwun O Industrial Estate, Tai Po Industrial Estate & Clear Water Bay areas
Discovery Bay, HK Disneyland & HK Airport areas
Valentine’s Day Collection is not applicable to the above delivery charges. Please refer to the promotion terms or check with our florist for more details.
Delivery time requested will be accommodated with our best possible, yet it will subject to traffic situations.
Delivery is only applicable for order above HK$700.
For the wedding bouquet, no orders or deliveries will be accepted from Feb 1 to 18 due to peak season of Valentine’s Day
The decoration packages prices are based on flower selection and decoration design set by b. FLEURISTE; tailor-made decorations could be made upon customer’s request, according to idea and budget.
Covering fabrics and wordings on backdrop are not included in the package.
This offer cannot be used in conjunction with other promotional offers.
Due to seasonal and regional availability of flowers, not all flowers / arrangements shown in the catalogue are available at all time. Substitution of flowers of similar style with equal or greater value may be necessary.
As flowers are natural products, colours may vary from that shown in the catalogue / photo references. However, we will make every effort to maintain colour scheme, size and shape of the flower arrangement.
Products in the catalogue are not in scale, for product dimensions, please check with our staff.
Agnès b. HK Ltd. reserves the right to amend or withdraw any terms and conditions or terminate the offer any time without prior notice; in case of any disputes, the decision of Agnès b. HK Ltd. shall remain final.