terms & conditions

Payment

  • Orders of less than HK$3,000 must be fully paid in advance after confirmation. A deposit of 50% of the invoice amount is required for orders of HK$3,000 or more. The remaining balance of 50% must be settled at least 5 days before delivery. All deposits paid are non-refundable.
  • Payment can be made in cash, EPS or credit cards (VISA, Master, American Express, Cup, JCB).
  • Valentine’s Day collection cannot be used in conjunction with Asia Mile and other promotional offers.

Change / Cancellation of Order

  • No cancellation of order is accepted and all flowers / plants / goods sold are non-exchangeable and non-refundable.
  • If you wish to change your order, a notification of 24 hours is required for bouquets / baskets; and 2 weeks notice is required for wedding or other floral decoration arrangements.
  • All orders made by fax / email / online will be confirmed by us within 24 hours. If you do not receive our confirmation within 24 hours, please contact us immediately.
  • Any order shall be made 7 days in advance to guarantee the availability of the chosen flowers

Delivery Charge

  • For any location within the city area, HK$80 will be charged for each delivery order.
  • For other locations, please refer to below or check with our florist for more details.
    Locations Delivery fee
    Yuen Long, Tin Shui Wai, Tuen Mun, Ma Wan, Tseung Kwun O Industrial Estate, Tai Po Industrial Estate & Clear Water Bay areas HK$150
    Discovery Bay, HK Disneyland & HK Airport areas HK$200
  • Valentine’s Day Collection is not applicable to the above delivery charges. Please refer to the promotion terms or check with our florist for more details.
  • Delivery time requested will be accommodated with our best possible, yet it will subject to traffic situations.
  • Delivery is only applicable for order above HK$700.

Wedding

  • For the wedding bouquet, no orders or deliveries will be accepted from Feb 1 to 18 due to peak season of Valentine’s Day
  • The decoration packages prices are based on flower selection and decoration design set by b. FLEURISTE; tailor-made decorations could be made upon customer’s request, according to idea and budget.
  • Covering fabrics and wordings on backdrop are not included in the package.
  • This offer cannot be used in conjunction with other promotional offers.

Seasonal Availability

  • Due to seasonal and regional availability of flowers, not all flowers / arrangements shown in the catalogue are available at all time. Substitution of flowers of similar style with equal or greater value may be necessary.
  • As flowers are natural products, colours may vary from that shown in the catalogue / photo references. However, we will make every effort to maintain colour scheme, size and shape of the flower arrangement.
  • Products in the catalogue are not in scale, for product dimensions, please check with our staff.
  • Agnès b. HK Ltd. reserves the right to amend or withdraw any terms and conditions or terminate the offer any time without prior notice; in case of any disputes, the decision of Agnès b. HK Ltd. shall remain final.
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